What we do
First Solution is an innovative debt management company relying on advanced analytical tools to enhance debt collection. We recover funds or accounts that are in default or past due, by applying the latest approach and strategies in the collections industry with the use of cutting-edge AI technologies, machine-learning and robotic process automation. Debt collections is in our DNA and emotionally intelligent service is our specialty.
Propensity To Pay
First Solution assesses the impact of market changes on its portfolio and key performance indicators such as losses, Provisioning, Net flows and delinquencies and keeps itself abreast in reforecasting the same with the help of statistical tools.
We constantly monitor your debtor accounts based on statistics and provide you portfolio insights.
Once we achieve that, we ensure that our professional approach keeps the boat sailing.
Make Every Consumer Interaction Count
Propensity To Pay
At First Solution, we have developed a propensity model that predicts whether payment is likely from a delinquent consumer. With our statistical-based scoring system, we can derive a probability score that changes dynamically in response to the ongoing interactions between us and the end-consumer.
Predict Whether Payment is Likely from a Delinquent Consumer
Our Collection Analytics Wing (CAW) generates a variety of key reports including:
- Productivity effectiveness
- Productivity Index
- Net Flows
- Agent Calling Gap
- Call Intensity
Evaluate Agents to Match Them with Specific Accounts
We produce a “dialer-ready call file” that matches high-yielding accounts with their preferred time slots allowing fewer call attempts per contact.
First Solution incorporates speech analytics to record and monitor all agent calls thereby allowing us to analyze and gather industry insights objectively. This valuable data can help us update our customized agent training to improve customer experience and uphold strict compliance at all times.
“We started seeing results from the 1st month itself.”
Get In Touch
Attention Credit Agencies! Get in touch to discuss offshoring your debt portfolio without any upfront fees! Reach out to discuss your situation with us NOW….