What we do
First Solution is an innovative debt management company that relies on advanced analytical tools to enhance debt collection. We specialize in recovering funds or accounts that are in default or past due by applying the latest approaches and strategies in the collections industry, with the use of cutting-edge AI technologies, machine learning, and robotic process automation. Debt collection is in our DNA, and emotionally intelligent service is our specialty.
We are committed to delivering results that exceed our clients’ expectations and to treating everyone with respect and dignity throughout the debt recovery process. With our state-of-the-art technology and highly skilled team, we are well-positioned to provide exceptional service and maximize recoveries for our clients.
Propensity To Pay
First Solution assesses the impact of market changes on its portfolio and key performance indicators, such as losses, provisioning, net flows, and delinquencies. We keep ourselves abreast of changes by utilizing statistical tools to reforecast these indicators.Read More
We also constantly monitor our clients’ debtor accounts using statistical analysis and provide portfolio insights that help optimize recovery rates and minimize losses. Our data-driven approach ensures that we are always making informed decisions to achieve the best possible outcomes for our clients.
Corrected paragraph: We offer a proven, compliant, and trustworthy machine-learning platform that makes the recovery of receivables efficient, seamless, and profitable. With decision science and quantitative analytics as our foundation, we can obtain up-to-date contact information for even the most hard-to-locate debtors.Read More
Once we have achieved this, we ensure that our professional approach keeps everything running smoothly. We are dedicated to maintaining respectful and empathetic communication with all parties involved, which helps to foster a positive outcome for everyone. Our platform and approach are designed to maximize recoveries while maintaining compliance and building trust.
Propensity To Pay
At First Solution, we have developed a propensity model that predicts the likelihood of payment from a delinquent consumer. Using our statistical-based scoring system, we can derive a probability score that dynamically changes in response to ongoing interactions between us and the end-consumer.Read More
Our methodology provides insights into the performance of each collection agent based on the type of account. Using our time-of-day technology, this model enables effective staffing strategies and increased liquidation by matching individual agents with specific accounts and balancing their workloads accordingly. Read More
In addition, our Collection Analytics Wing (CAW) generates a variety of key reports, including:
- Productivity effectiveness
- Productivity Index
- Net Flows
- Agent Calling Gap
- Call Intensity
We create a “dialler-ready call file” that matches high-yielding accounts with their preferred time slots, reducing the number of call attempts needed to make contact.
At First Solution, we use speech analytics to record and monitor all agent calls, enabling us to analyse and gather industry insights objectively. This valuable data can be used to update our customized agent training, improve customer experience, and always maintain strict compliance.
“We started seeing results from the 1st month itself.”
Get In Touch
Attention Credit Agencies! Get in touch to discuss offshoring your debt portfolio without any upfront fees! Reach out to discuss your situation with us NOW….