What we do

First Solution assesses the impact of market changes on its portfolio and key performance indicators such as losses, Provisioning, Net flows and delinquencies and keeps itself abreast in reforecasting the same with the help of statistical tools.

We constantly monitor your debtor accounts based on statistics and provide you portfolio insights.

We offer a proven, compliant, and trustworthy machine-learning platform that makes the recovery of receivables efficient, seamless, and profitable. With decision science and quantitative analytics at our background, we obtain up-to-date contact information for your most hard-to-locate debtors.

Once we achieve that, we ensure that our professional approach keeps the boat sailing.

Make Every Consumer Interaction Count

At First Solution, we have developed a propensity model that predicts whether payment is likely from a delinquent consumer. With our statistical-based scoring system, we can derive a probability score that changes dynamically in response to the ongoing interactions between us and the end-consumer.

Predict Whether Payment is Likely from a Delinquent Consumer

Our methodology provides insights into the performance of each collection agent per type of account. With our time-of-day technology, this model enables effective staffing strategies and increased liquidation by matching individual agents with specific accounts and balancing their workloads accordingly. Read More

Evaluate Agents to Match Them with Specific Accounts

We produce a “dialer-ready call file” that matches high-yielding accounts with their preferred time slots allowing fewer call attempts per contact.

First Solution incorporates speech analytics to record and monitor all agent calls thereby allowing us to analyze and gather industry insights objectively. This valuable data can help us update our customized agent training to improve customer experience and uphold strict compliance at all times.