First Solution Management Services, its franchisees and associated companies will use your information only to contact you to discuss the provision of debt management and related services. We will treat all your Personal Information as confidential We will keep it on a secure server and we will fully comply with all applicable to data protection and consumer legislation from time to time in place. When you use this Website, we will ask you to input and we will collect Personal Information from you such as your name (and names of family/household members where relevant). Where you provide the name(s) or other personal information about family/household members you confirm that you have their consent to do so for the purposes set out in our Privacy Policy.

This information is used to help us improve the quality of our service.

• Provision of debt management services
• Provision of financial services and advice
• Debt administration and factoring
• Accounts and records
• For statistical or survey purposes to improve this Website and its services to you
• To serve website content and advertisements to you
• To administer this website

First Solution Management Services, we are committed to handling personal data responsibly and in compliance with applicable data protection regulations. This notice outlines how we collect, process, and safeguard personal data received from our clients for debt collection services, sales partnerships, and direct sales activities.

Purpose of Data Collection & Processing
FSMS processes personal data exclusively for the following purposes:

• Contractual Obligations: Data is provided by our clients under agreements for debt collection, sales, and customer service activities.
• Legal Compliance: Processing is conducted in accordance with applicable financial, telecom, and data protection regulations.
• Legitimate Interest: FSMS and its clients have a legitimate interest in recovering outstanding debts, acquiring new customers, and ensuring smooth service delivery.

Data Retention & Security
• FSMS retains personal data only for as long as necessary to fulfil contractual and legal obligations.
• We implement robust security controls, including encryption and restricted access, to prevent unauthorized access, misuse, or disclosure.

Confidentiality & Data Sharing
• Personal data is handled confidentially and is not shared with third parties except:
• When required by law or regulatory authorities.
• With authorized partners involved in service fulfilment, ensuring they uphold strict data protection standards.
• FSMS does not sell, rent, or trade personal data.

Your Rights & Contact Information
Individuals whose data we process may have rights under applicable data protection laws, including:
• Requesting access to their personal data.
• Seeking correction of inaccurate information.
• Objecting to or restricting data processing in certain cases.

For inquiries regarding data privacy, please contact info@fsmss.com

When we contact you and collect Personal Information from you, we will give you the option to receive information from FSMS by post, e-mail, SMS or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, you will be given the opportunity to opt-out of receiving information about such products, promotions or special offers from us or our business partners. We will not release your Personal Information or that of any family/household members to any company outside of FSMS for mailing or marketing purposes without your or their consent.

We welcome your comments or questions about this Policy. You may contact us at debtsolutions@fsmss.com or telephoning us on 04-3187399 between 9:00 am and 5:00 pm.

You may unsubscribe from our mail, email, telephone or SMS contact list at any time by replying to a promotional e-mail or SMS message with the word “STOP” in the subject line, by e-mailing us at debtsolutions@fsmss.com or telephoning us on 04-3187399 between 9:00 am and 5:00 pm.