About Us

First Solution, is a fully licensed, international, third-party collections company focused on bad debt recovery and skip tracing services. We work in all time zones to provide debt recovery for any organization, that is seeking effective and professional collections solutions.

Our educated, well-trained representatives offer best-in-class customer service, meet rigorous background checks, and are committed to fair debt collection practices act (FDCPA)

Our goal is to become the best outsourcing collections partner you’ll ever need.

Our Story

Our Team

Why Us

Offshore

Credibility

Productivity

Data Privacy

Compliance

Training

Pricing

Our Story

First Solution has been a leader in providing debt recovery services to companies for more than 10 years. Based out of the UAE, our company is spearheaded by veteran debt specialist Moeen Khan, who is a seasoned Debt Manager. Moeen has shifted the paradigm of doing collection by bringing out of box collection strategies in the Emerging Markets (EM). His leadership team has an overall experience of more than 100 years, predominantly into debt recovery and a clientele of marquee financial institutes like Citibank, HSBC, Barclays, along with all the top UAE banks. FS manages more than 200,000 debtor accounts worth over $1 billion USD. Read More

First Solution has been a leader in providing debt recovery services to companies for more than 10 years. Based out of the UAE, our company is spearheaded by veteran debt specialist Moeen Khan, who is a seasoned Debt Manager. Moeen has shifted the paradigm of doing collection by bringing out of box collection strategies in the Emerging Markets (EM). His leadership team has an overall experience of more than 100 years, predominantly into debt recovery and a clientele of marquee financial institutes like Citibank, HSBC, Barclays, along with all the top UAE banks. FS manages more than 200,000 debtor accounts worth over $1 billion USD.

During the recent, ongoing COVID crisis, FS became the only debt collection company in this region who managed to upscale operations doing complex aging debt collections from home, without having compromised on the data security and compliance standards.

Meet Our Team

Moeen Khan

Moeen Khan

CEO

Moeen is an industry veteran with three decades of functional expertise in debt collections across the MENA region. He has pioneered industry best debt collection practices in the region transforming First Solution into a global professional services firm by delivering digital debt collections that greatly contribute towards client P&Ls.Read More

Asif Hayat

Asif Hayat

Chief Information Officer

Asif is the Chief Information Officer of the group and is thus heading the digital transformation. Read More

Rommel Manalo

Rommel Manalo

Chief Human Resource Officer

Rommel leads First Solution Human Resources (HR) and plays an integral role in the company’s ongoing journey to be the ideal employer. Read More

Rachel Meuleman

Rachel Meuleman

Business Advisor

Rachel is leading the marketing efforts with a focus on further strengthening the company’s business development strategy Read More

Amina Siddiqui

Amina Siddiqui

Learning and Development Manager

Amina is recognized as an excellent trainer, a great facilitator and a coach. She is able to bring out the best in people. Read More

Abrar Majeed

Abrar Majeed

Head of Analytics

Abrar is heading the analytics division of the group. He has got 12 years of functional experience in marquee companiesRead More

Omar Rasheed

Omar Rasheed

Head of Negotiations and Settlements

Omar is a goal-oriented leader with strong experience across the UAE market in end-to-end business service delivery, strategic planning, Process improvement, P&L management, Read More

Why Choose US

Mission

We are committed to escalating our status as the most trusted organization in the debt collection industry by providing outstanding service and blending ethics with empathy into the debt recovery process.

We have created a tradition of excellence using cutting-edge technologies to optimize client returns, strict processes and procedures as well as continuing education for our committed international staff.

Mission

RECENT YEARS

The Proof is in the Numbers

2010

  • 3 Employees
  • Debt Collections Training begun
  • Implemented strong Compliance and Government process
  • Acquired 2 Large financial clients
  • Increased to 30 Employees in less than 1 year
  • Surpassed performance of  in-house team

2015

  • Financial Client Portfolio 80% Market Share
  • Implemented Dialer Technology
  • Increased Efficiency of Collections
  • Achieved recognition of top agency in the UAE
  • 1st Telecom client
  • Strict Data Privacy & Security Standard

2020

  • 200 Employees
  • Launched 1st Digital Collection Process
  • Impacted Skip Tracing Software with AI
  • Sustained 100% achievement of Code of Conduct
  • Achieved 100% Business Continuity Plan with the sudden impact of Covid-19
  • $1 Billion Portfolio

Why Offshore to us?

First Solution has been a leading offshoring debt collections company working out of Dubai, UAE. Our key objective is to create a diversified, high performing team through a mixture of experience and different nationalities. The primary purpose of such a team is to deliver progress on a daily basis by believing in the strength of togetherness with a foundation of unyielding integrity.

What distinguishes Dubai from other business hubs of the world is the abundance in availability of highly educated, highly skilled, and experienced workers with multi language capabilities. The most formidable task a business is faced with is the creation of a perfect team. In Dubai, however, businesses have their pick of some of the finest candidates from a large talent pool.

Dubai attracts the best employees in the Middle East partly because of its elevated quality of life and its forward-thinking growth. Employees from all over the world find themselves desiring to work in Dubai. The motivation, dedication and expertise that employees bring with them to Dubai is not only unmatched, but also creates an environment of optimism and gives businesses present in the region a competitive advantage over their adversaries.

Our staff at First Solution is vastly experienced, and is carefully selected by our management to commensurate with the digitalized, high-tech world that we live in. We have the relevant expertise and virtues to contribute positively towards your balance sheet.

credibility

CREDIBILITY

Acting with integrity and honesty is the corner stone of our organization. We choose to deal in an honest and forthright way with our clients, their customers, and our employees as we passionately believe integrity is the most rewarding approach.

  • 10 years of Experience with immaculate efficiency with top tier financial institutions. 
Read More
PRODUCTIVITY

PRODUCTIVITY

  • Productivity at First Solution is undoubtedly our biggest strength par excellence.
  • Recovery rates are the highest in the Middle East
  • Technology enabled solutions with the help of AI and machine learning, we make different collection strategies to get maximum recoveries and restrict flowsRecovery rates are the highest in the Middle East

Why Offshore to us?

First Solution has been a leading offshoring debt collections company working out of Dubai, UAE. Our key objective is to create a diversified, high performing team through a mixture of experience and different nationalities. The primary purpose of such a team is to deliver progress on a daily basis by believing in the strength of togetherness with a foundation of unyielding integrity.

What distinguishes Dubai from other business hubs of the world is the abundance in availability of highly educated, highly skilled, and experienced workers with multi language capabilities. The most formidable task a business is faced with is the creation of a perfect team. In Dubai, however, businesses have their pick of some of the finest candidates from a large talent pool. Read More

Data security and privacy

Data security and privacy

We have implemented the industries best standard security measures to keep our systems and premises safe, secure and ensure that all the data is secure and confidential. Read More

Compliance & Controls

Compliance & Controls

We are constantly evolving on improving compliance and controllership and have adopted a data-driven approach to compliance monitoring. Read More

TRAINING

TRAINING

Our training and development process is the heartbeat at First Solution. We strive to maintain a continuous practice to improve employees’ performance and abilities through learning and evaluation. The success of our training is in the output that we have as a team and the longevity of our staff members commitment to our company. Read More

Pricing

PRICING

We believe in our results and our pricing compliments that strong belief with combined successful achievement history. Our credo not only makes us an automatic choice, but by far the absolute best choice.

Let us work together and create a working relationship that benefits everyone! 

Clients

“They are the right type of agency to recover the debt for you because they have the right people, the right infrastructure and tools to collect the debt from any customer.”

Banking client - Client Name Confidential

Lifejacket

Contact

Contact

Get In Touch

Email us with your questions. Our debt experts are standing by to hear from you. First Solution are ready to collect your debts. Send us a message today!